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From: Sabrina (
Subject: I got an email from amazon - I have two additional sets on back-order
Date: May 22, 2003 at 7:45 pm PST

In Reply to: Well, I got my order from Amazon... posted by Elianna on May 22, 2003 at 1:32 pm:

Subject: Your Order (#)
Thu, 22 May 2003 17:44:49 -0700

Thank you for writing to us at

I have researched your order, and can confirm that we still expect to
ship your order by the date listed in Your Account: May 22, 2003.

The estimated date of shipment was calculated at the time you placed
your order and is based on the availability of the items in your
order, the proximity of inventory to the delivery address you
provided and the shipping method you chose.

I found that the shipping method selected for this order is our free
Super Saver Shipping option. As stated on our web site, when you
choose Super Saver Shipping, you can expect your order to take 3 to 5
business days longer to ship than if you select our standard shipping
option. This extra time is reflected in your estimated shipment

This additional time allows us to ship your order in the most cost-
efficient way available, and enables us to pass the savings, in the
form of free shipping, on to you.

I apologize if this time frame was not clear at the time you placed
your order. If you would like to change your shipping method, you
may do so at any time as long as your order has not entered the
shipping process. To change the shipping option for your order,
simply follow these steps:

1. Click on "Your Account" at the top of our home page.

2. On the following page, click the "Go!" button next to
"open orders and transactions."

3. Sign in with your e-mail address and password.

4. Click "View or change" on the order you wish to modify.

5. Click the "Change" button under "Ship Method."

6. Select the method you would prefer, then press "Confirm"
to submit your request.

Please note that changing your shipping method to an option other
than Super Saver Shipping will cause shipping charges to be added to
your order.

The full details of the Super Saver Shipping option are listed here:

I hope this information helps clear up any misunderstanding. Thank
you again for contacting us at

Please let us know if this e-mail resolved your question:

If yes, click here:
If not, click here:

Best regards,

Tanuj Agarwal Customer Service

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